terms & conditions
This website is operated by Yellow Cloud Studio and the following Terms and Conditions apply between the Studio and our users/ customers. You must read our Terms and Conditions before engaging with our store. Once you engage in our service, you are assumed to have read, understood and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our store.
UK Company Number: 8726623
Company Name: Yellow Cloud Studio Limited
Registered Owners: Eleni Soussoni + Romanos Tsomos
Contact Phone Number: 0208 533 2946
MADE TO ORDER POLICY
Due to the fact that our products are made to order, once your order is confirmed, you will have 24 hours to cancel or amend your order. After 24 hours have passed since your order placement, we will be unable to accept cancellations.
Because of this, we ask that you consider your order carefully before you finalise checkout.
REFUNDS AND EXCHANGES
If an item is not up to the expected quality, it can be returned for a refund or exchange. We will need photo documentation to describe any imperfections. As soon as we have received the item back, we will refund the cost of the item to the buyer’s account.
If your goods are damaged during shipping or faulty, please notify us asap and we will arrange to have the item(s) returned at our expense. Please keep all the relevant packaging until you are satisfied with the goods, as you will be asked to use that in the return process. You will be given the option to have the product replaced at no charge to you on a convenient date.
Shipping costs are non-refundable.